Refund Policy

‍Effective Date: 08/05/2025

Thank you for using Lighthouse. We strive to provide exceptional service and value to every customer. If you are not entirely satisfied with your purchase, we're here to help.

1. Free Trial
We may offer a free trial for new users to explore the platform before committing to a paid plan. If your account is still in a trial period, you may cancel at any time without being charged.

2. Subscription Payments
Once a subscription payment is processed, it is generally non-refundable. However, we understand that issues may arise, and we are happy to review refund requests on a case-by-case basis.
Refunds may be considered if:
- You experienced a technical issue that prevented meaningful use of the platform.
- You were mistakenly charged after canceling your subscription.
- You were charged for a plan you did not intend to purchase.

3. Requesting a Refund
To request a refund, please contact our support team within 7 days of the billing date at:
📧 admin@lighthouseai.co
Include:
- Your account email
- Date of the charge
- Reason for the refund request
We will aim to review your request within 5 business days.

4. Refund Outcomes
Approved refunds will be issued to the original payment method used. It may take up to 10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

5. Third-Party Payment Providers
Payments are processed securely by third-party providers (e.g., Paddle). In some cases, refund processing may be subject to their policies as well.

6. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with the updated effective date.

If you have any questions, contact us at 📧 admin@lighthouseai.co